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Expert Services

Beamex experts support you throughout the solution lifecycle.

Your partner for calibration excellence

Technology alone does not provide a better way to execute and manage your calibrations, unless it is adapted to your specific needs. To maximize your return on investment and minimize risks related to technology selection and implementation, it is essential to choose the right partner.

The Beamex team of experienced, world-leading specialists will guide you throughout the solution lifecycle, from definition to daily operation, and help you get the most out of Beamex calibration technology. Our expertise is based on understanding regulations and industry best practices, and we will help you implement and continuously improve your calibration program.

Experience a better way to improve your calibration process

Beamex experts advise you by evaluating your current calibration process and identifying room for improvement to help you become more effective.

Based on your industrial environment and unique operations, we define the perfect calibration technology and implementation services to fit your needs.

Beamex delivers more than technology. From design, to migration and validation, our experts ensure that the technology delivers a better process.

To ensure seamless adoption, we will guide your team so that your new calibration solution becomes an integral part of your daily operations.

Comprehensive delivery services

System design

Beamex calibration technology enables durable, scalable and highly configurable solutions, that solve the diverse challenges of the process industries.

Our experts provide your team with an overall understanding of your solution and its possibilities. We then design and document how to configure the solution to optimize your processes and meet your unique requirements.

Data migration

High-quality data from your instrumentation assets is the basis for the automation and digitization of calibrations.

We guide you on how to collect, harmonize, and supplement your existing instrument data so it meets your new requirements. Our data migration service ensures your instrument database is ready for calibration.

System integration

Beamex experts guide you in defining the process flow of connected systems. Beamex Business Bridge is our configurable solution for connecting with maintenance management systems, such as SAP or IBM Maximo.

For data to flow smoothly from one system to another, both systems need to be adjusted and we help you define and document your integration.

System validation

Regulated industries often need system validation to provide documented evidence that the calibration system has been installed correctly (IQ), functions as intended (OQ), and meets your needs (PQ).

We can support you by creating a detailed and accurate validation plan and by performing the validation reliably.

Adoption services to maximize lifecycle benefits

SOP development

Especially in regulated industries, your calibration process must be documented carefully. Beamex specialists offer end-to-end process mapping and develop your SOPs to ensure your processes are systematized, compliant, and responsibilities are defined.

Solution training

We train your end users with customized training according to your operating environment. With our train-the-trainer services, Beamex experts train your subject matter experts so you have the right training capabilities in house.

Hypercare

Our experienced specialists ensure seamless adoption of Beamex technology until your new solution becomes an integral part of your daily operations. We will assist you every step of the way and resolve any issues immediately.

System modification

As your regulatory and operational environment changes, Beamex experts implement the necessary system modifications to ensure your calibration solution evolves over its entire lifecycle.

Solution onboarding

The Beamex team of experienced specialists will guide you throughout the solution lifecycle, from initial introduction to daily operation, enabled by our proven onboarding model.

Solution delivery and adoption services are available for both CMX and LOGiCAL and the basic onboarding follows the same path – system introduction, design, data migration, training and hypercare.

We work closely with your team to make sure you get the most out of Beamex calibration technology.

Get a flying start with Beamex calibration management software

Beamex experts are here to show you CMX and LOGiCAL in action. We can advise you on the right solution to fit your unique environment and introduce you to our comprehensive onboarding experience.

Beamex calibration workshop in Houston

Workshop, classroom and online training services

Training with Beamex calibration experts ensures you have the necessary skills to utilize your calibration solution to its fullest potential. You can improve your knowledge of calibration processes and solutions and increase your productivity.

Beamex training services range from hands-on workshops and classroom lectures to online training and e-learning. Our international partners can offer training in your local language. In addition to standardized courses, we also offer customized training based on your specific needs.

Get more info and pricing for Beamex training >

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Beamex support services

Our dedicated team are always ready to support you every step of the way. Beamex Support Services aim to offer the best possible customer experience to Beamex customers worldwide.

We pride ourselves on effortless and excellent service and aim to solve cases as quickly as possible. The online Beamex support portal is the fastest and easiest way for our customers to contact us for help anytime, anywhere in the world.

Read how National Grid UK worked with Beamex experts >

Software Service Agreements

A calibration solution is a long-term investment, and a Software Service agreement (SSA) helps you maximize the return on that investment. For Beamex CMX customers, a Beamex SSA helps to keep your CMX Calibration Management Software, and your business, running reliably, with access to the latest innovations and updates.

Our Beamex SSA customers receive priority service, and Beamex Support Services works closely with Expert Services, Customer Success, and Sales to provide full lifecycle service for all stakeholders. We are your partner for calibration excellence.

What our customers say

It has been a phenomenal journey, and we have maintained an open, honest dialog and a collaborative way of working throughout, which has certainly helped the team on our side demonstrate the true value of the Beamex solution to our management team.

Read the full case story >

Andy BarnwellAsset Management Systems Owner, National Grid, UK

You can always reach someone at Beamex if there’s a problem and you need advice. That’s something you can’t take for granted these days. I’m completely satisfied with the equipment and service from Beamex.

Christian Backfisch, Head of Service Department, Tratz GmbH, Germany

Despite the challenges and the need to adapt to new ways of working, things went very smoothly. The Beamex team were really helpful and supportive from day one of the project.

Read the full case story >

Nikita Anosov, Project Manager & Scrum Master, National Grid, UK

Beamex was very proactive in organising online training, but uptake was less than we expected because they are so easy to use that instead of asking basic questions during training, our technicians were teaching themselves and quizzing the Beamex team on in-depth issues instead.

Read the full case story >

James Jepson, Control & Instrumentation Systems Officer, National Grid, UK

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